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Privacy Policy

Privacy Policy

Privacy Policy – Bookairtickets.co.uk

  1. Introduction and Controller Information
    Bookairtickets.co.uk (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

The data controller responsible for your personal data is Book Air Tickets, with its registered office at 13 Station Road, London, SE25 5AH. Our Data Protection Officer can be contacted at sales@bookairtickets.co.uk.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, maiden name, last name, username or similar identifier, title, date of birth, gender, passport number, nationality, and visa information.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details. Please note that payment transactions are encrypted, and we do not store full card details on our servers after transaction processing.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Special Category Data: In order to process your travel arrangements, we may need to collect data concerning health (e.g., to arrange medical assistance or wheelchair access) or religious belief (e.g., for pilgrimage travel). We will only process this sensitive data with your explicit consent.

3. How We Use Your Personal Data (Lawful Basis for Processing)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a contract: To process and manage your travel booking.
  • Legal obligation: Where we need to comply with a legal or regulatory obligation (e.g., providing passenger details to border control agencies).
  • Legitimate interests: For running our business, providing administration and IT services, network security, preventing fraud, and studying how customers use our products/services to develop them and grow our business.
  • Consent: Where we have asked for your explicit consent to process special category data or to send you certain types of marketing.

4. Data Sharing and International Transfers

We may have to share your personal data with the parties set out below for the purposes outlined in this policy:

  • Travel Suppliers: Airlines, hotels, tour operators, transfer companies, and insurance providers to fulfil your booking.
  • Professional Service Providers: IT and system administration services, payment processing companies, marketing agencies, and professional advisers (lawyers, bankers, auditors, insurers).
  • Government and Regulatory Authorities: HM Revenue & Customs, regulators, the UK Foreign Office, and border control/immigration authorities in the UK and your destination country.

Many of our external third parties are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required by UK law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under data protection laws, you have rights including:

  • The right of access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request that we correct information you think is inaccurate or complete information you think is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information in certain circumstances.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • The right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • The right to data portability – You have the right to request that we transfer the personal information you gave us to another organization, or to you, in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@bookairtickets.co.uk.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

10. Contact and Complaints

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@bookairtickets.co.uk. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.